![]() ![]() HDFC did an excellent job clubbing these queries as buttons, allowing the customers to dictate the flow according to their needs. ![]() The bot asks anyone who lands on the website of company if they need support in the following matters:Īccount Services (Balance inquiry, mini statement, FD inquiry, account statement, checkbook request)Īs a bank, most questions that customers have are repetitive. The AI-powered banking assistant was deployed to serve customers better and faster. HDFC bank - a private bank in India, has deployed a chatbot called EVA (Electronic Virtual Assistant) that can answer any banking-related query to their customers and prospective customers. Leading banks are implementing chatbots to automate their key support areas. The information is not too detailed or too brief and gives the user options to end the chat. It also helps the brand know what the customer is looking for the most and what category is popular amongst users.Īnother customer service chat bots benefit is that the bot simplifies navigating through the website and automates the first-level query while also keeping the option for lead generation and demo. But what stands out is that they’ve included all their categories in the chat interface so the user doesn’t have to go looking for the same on detailed website pages. ![]() The social media engagement platform has a bot deployed on its website that urges users to strike up a conversation and helps them offer what they’re looking for.Īfter a brief conversation, the bot provides the option of scheduling a call. And it proved that conversational marketing can be successfully transcended into the B2B industries as well. Sprout Social is a widely known name in the SaaS domain. It not only encouraged other health institutions to do the same but also inspired numerous other businesses to adopt an informative approach in times of need. WHO’s customer support chatbots were probably the first of its kind that addressed the communication gap on a global scale during an emergency. It first deployed the bot in English and eventually built a bot in all six United Nations languages (Chinese, Arabic, French, Spanish, Russian, and English). The WHO WhatsApp customer service bot included the precautionary measures, treatment options, travel updates, and symptoms. The bot aimed to clarify the same, while also providing expert information on what the health emergency is and how to tackle the virus. In the early stages of the pandemic, there were many myths surrounding the virus. And the World Health Organization took the opportunity to utilize customer support chatbots to communicate with people across the globe.įirst, it chose to deploy these chatbots on platforms where it could get maximum outreach: Facebook and WhatsApp. WHOīy the time the COVID-19 pandemic raged around the globe, chatbots had already become a phenomenon. ![]() Best Customer Service Chatbot Examples 1. Let’s check out some of the best customer support chatbot examples from leading brands. To truly know the potential of customer service chatbots, you need to get an idea of how they’re faring in the practical outlook. And with the numerous chatbot builders and flexible chatbot pricing models, it has only become easier for businesses to install and deploy a chatbot. But many of you are probably wondering, “How many businesses are actually leveraging bots to offer support, place orders, or schedule demos?”Ħ7% of consumers interacted with a chatbot to get customer support at some point.Ĭustomer support bots are making their presence felt. Want to schedule your next doctor’s appointment? Enough has been said in theory about what customer support chatbots are and what are their leading use cases. ![]()
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